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Covid-19 Updates

Are we meeting your needs during this time? Let us know.

March 23, 2020

Dear members,

Governor Whitmer has signed the “Stay Home, Stay Safe” Executive Order, in which all non-essential businesses will temporarily close from 12:01 am on March 24, 2020 for at least the next three weeks.  As a financial institution, West Michigan Credit Union is deemed as an essential business to be able to allow you to still have access to your money.

All credit union branches will be limited to drive-thru only transactions, effective March 20, 2020 at 2:00pm due to the COVID-19 pandemic.  We will remain OPEN in the drive-thru, by phone, or by using our eServices.  We strive to do our best to keep our members and team members safe.  Rest assured, your money is protected by the NCUA, which means deposits up to $250,000 are federally insured.

How we can continue to serve you:

Drive-Thru or Night Deposit:  Visit our Drive-Thru during business hours or Night Deposit at any time (available in all offices).

Night Deposit: Drop off your payment or deposit

Drive-Thru: Make deposits, withdrawals, or perform everyday transactions or account maintenance.

  • 1319 Front Ave NW, Grand Rapids, MI 49504
  • 825 Division Street, Big Rapids, MI 49307
  • 4795 220th Ave, Reed City, MI 49677
  • 215 Bell Ave, Cadillac, MI 49601
  • 316 Care Center Drive, Manistee, MI 49660

Shared Branch Drive-Thru (this does not include use of their ATM without a fee).  Please call the Shared Branch credit union prior to traveling to verify access.  Find a Shared Branch near you.

Debit Card:  Avoid touching cash by requesting a debit card to use funds from your checking account.

Fee-Free ATM Network: Use your WMCU debit or credit card at a Jeanie ATM.  Find a Jeanie Fee-Free ATM near you.

Contact Center: Our team is available by phone: 1-800-442-4576, by text at 616-451-4567, or email: CUinfo@WestMichiganCU.com

eServices:

Mobile App: check balances, transfer money, pay bills, apply for a loan, deposit checks, or control your debit/credit card.  Download our app in the Apple App Store or Google Play Store.

Online Banking: check balances, transfer money, pay bills, or apply for a loan.  To get started, contact us for a temporary password and then visit WestMichiganCU.com and click “login”.

CU*Talk: Our 24/7 automated phone service is available to check balances, transfer money, and verify cleared checks and transactions by calling 1-866-267-4729

Additional help we can offer:

To us, you aren’t just a member of our credit union.  You’re a member of our community.  During this trying time, we want to do everything we can to help you.  If COVID-19 has affected your financial security, please reach out to us.  We may be able to offer the following:

  • An Overdraft Protection Express (OPE) loan or personal loan
  • Green Path: Our financial wellness partner offers free calls to WMCU members.  If you have had an adjustment to your income, need to discuss debt management, or need any other financial advice, please call Green Path at 1-877-337-3399
  • Payment extensions: utilize the chance to defer a loan payment for free.

If you have additional needs, please contact us at 1-800-442-4576 so we can come up with a plan for your needs.


William J. Keim
President/CEO
West Michigan Credit Union

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