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Complex Login Credentials

As of August 1st, 2022, West Michigan Credit Union will require all members to use a complex username and password when logging in to Online Banking and the Mobile App. Read the requirements for a complex username and password below:

Complex Username:

Usernames are NOT case sensitive, and must pass the following rules:

  • Must be 1-20 characters long
  • Cannot contain any special characters
  • Cannot begin or end with a space
  • Cannot contain your account number
  • Cannot contain first or last name
  • Cannot be all numbers

Complex Password:

Passwords ARE case sensitive, can contain letters and numbers, and must pass the following rules:

  • 8-256 characters
  • Cannot contain these special characters: ^[]"
  • Only the following special characters are allowed: `~!@#$%&*()_+{}|:;'?/<.>,\-=

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