Mobile App Frequently Asked Questions

How does Mobile Check Deposit work?

It works by using the camera on your phone to capture an image of the check. The image is processed the same way as making a deposit at a branch or at an ATM. None of the check images are stored on your phone, so you can be assured that it is secure.

Is there a fee?

Deposits made to a personal membership account will not be charged.

After completing the mobile deposit, what do I do with the check?

You should retain the check in a secure location for 14 days and then, after confirming the deposited funds have been applied to your account correctly, destroy the check.

What types of checks are accepted?

  • U.S. Check
  • Money Order
  • Travelers Checks

What are my limits and how are limits determined?

Mobile Deposit dollar limits are set by West Michigan Credit Union You will be notified if a deposit exceeds your total number of allowable deposits within a period of time.

What is the cutoff time for Mobile Deposits?

The cut off is 10PM EST.

How do I know the deposit went through?

A successful mobile deposit will show as “Mobile App Deposit” along with the dollar amount in your transaction history by the end of the following business day. You may also check back on the mobile app to see if the transaction was approved.

What are the mobile device requirements to do a mobile deposit?

Your Apple device must have software version 7.0 or higher and your Android device must have software version 2.1 or higher.

How do I endorse the check?

Endorse the back of the check by signing it and writing “for Mobile Deposit only” underneath your signature.

How do I reset my password?

Contact accounting@westmichigancu.com for password reset instructions.

How do I know my enrollment was approved?

You will receive an email confirmation once we’ve received your enrollment. If you do not receive an email within 1 business day, please check your junk filter or contact accounting@westmichigancu.com for more information.