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Card Controls Tutorial

Complete control in your hands!

Our Card Controls feature gives you access to temporarily lock and unlock your cards. View your recent transaction activity and set up activity alerts for each card. Card Controls can assist in reporting lost/stolen cards and provide you with your next steps.

To utilize our Card Controls feature, you must use our mobile app. To download our mobile app, search "West Michigan Credit Union" in your mobile device's app store. The West Michigan Credit Union mobile app is available in the Apple App Store and the Google Play Store.

View our Card Controls Tutorial by clicking here or continuing below.

Card Controls Video tutorial

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Step by step card control instructions

Step 1:  Log into your West Michigan Credit Union Mobile App.

 

Step 2: Click "More" to view menu.

Step 3:  Select "Manage My Cards" to view all of your cards, activity alerts, and card controls.

Step 4:  The main screen of the "Manage Cards" feature displays all of your cards on your account. This display screen will also show if the card is active or inactive and your current alert settings.

Step 4:  The main screen of the "Manage Cards" feature displays all of your cards on your account. This display screen will also show if the card is active or inactive and your current alert settings.

Step 6:  To lock a card in your account, click the slider next to the card status menu of the specific card. Read all of the warnings before you select "Lock".

Step 7:  A pop-up will appear to verify that you want to lock your card and prevent any more purchases. Select "Lock" if you wish to continue.

Step 8:  To unlock a card on your account, click the slider next to the status.

A pop-up will appear to verify that you want to unlock your card and allow purchases. Select "Unlock" if you wish to continue.

NOTE: If you have your correct email address in our system, you will also receive notifications about a change in your card status. To update your email address in our system, contact us or update it in Online Banking.

Step 9:  If you choose to "Edit Activity Alert Settings", you will be able to enable and disable activity alerts and set presets for your transactions. Please note, you will need to enable activity alerts on any of the cards you would like to receive activity alerts for.

Step 10:  You will need to report a lost or stolen card so that a new card can be ordered for your account.

 

If you think you may know where your card may be, return to the previous menu to temporarily lock your card until you have found it!

If you have more questions concerning Card Controls, contact us at 1(800) 442-4576 or cuinfo@WestMichiganCU.com

 

Working together as the most trusted resource to help our members' financial lives be simply better.