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Card Controls Tutorial

Complete control in your hands!

Our Card Controls feature gives you access to temporarily lock and unlock your cards. View your recent transaction activity and set up activity alerts for each card. Card Controls can assist in reporting lost/stolen cards and provide you with your next steps.

To utilize our Card Controls feature, you must use our mobile app. To download our mobile app, search "West Michigan Credit Union" in your mobile device's app store. The West Michigan Credit Union mobile app is available in the Apple App Store and the Google Play Store.

View our Card Controls Tutorial by clicking here or continuing below.

Personal information has been blocked for security purposes.

Step 1:  Log into your West Michigan Credit Union Mobile App.

 

Step 2: Click "More" to view menu.

Mobile App Home Screen

Step 3:  Select "Manage My Cards" to view all of your cards, activity alerts, and card controls.

Mobile App Menu Options

Step 4:  The main screen of the "Manage Cards" feature displays all of your cards on your account. This display screen will also show if the card is active or inactive and your current alert settings.

Card Controls Main Screen

Step 4:  The main screen of the "Manage Cards" feature displays all of your cards on your account. This display screen will also show if the card is active or inactive and your current alert settings.

Debit Card Screen Example
Credit Card Screen Example

Step 6:  To lock a card in your account, select "Temporarily Lock This Card" in the actions menu of the specific card. Read all of the warnings before you select "Temporarily Lock Card".

Temp Lock Card Screen

Step 7:  A pop-up will appear to verify that you want to lock your card and prevent any more purchases. Select "OK" if you wish to continue.

Pop Up Lock Card Screen

Step 8:  To unlock a card on your account, select "Unlock Card".

Locked Screen

NOTE:  Your screen may temporarily display a green background while locking and unlocking your card.

 

If you have your correct email address in our system, you will also receive notifications about a change in your card status. To update your email address in our system, contact us or update it in Online Banking.

Unlocking Screen

Step 9:  If you choose to "Edit Activity Alert Settings", you will be able to enable and disable activity alerts and set presets for your transactions. Please note, you will need to enable activity alerts on any of the cards you would like to receive activity alerts for.

Activity Alerts Screen

Step 10:  You will need to report a lost or stolen card so that a new card can be ordered for your account.

 

If you think you may know where your card may be, return to the previous menu to temporarily lock your card until you have found it!

Lost-Stolen Screen

If you have more questions concerning Card Controls, contact us at 1(800) 442-4576 or cuinfo@WestMichiganCU.com

 

Working together as the most trusted resource to help our members' financial lives be simply better.