We encourage you to review your periodic statements. You must notify the credit union that an error has occurred within 60 days of receiving a statement. The notice may be written or oral; however, We, as the credit union, may require you to provide written confirmation of an error within 10 business days of an oral notice. If you make a timely request for documentation or further clarifications to determine whether or not an error has occurred, then your notice will be considered timely if received by West Michigan Credit Union no later than 60 days after the requested information has been sent.

If you fail to notify the credit union within the 60 days of receiving the statement with the first unauthorized transfer, you may be liable for any transfers occurring after the close of the 60 days and before the notice is given to West Michigan Credit Union. §1005.11(b)

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