Complex Credentials
Stronger protection. Simple peace of mind.
Your account security matters and having complex credentials helps keep it that way. By adding an extra layer of protection to your digital banking login, we help ensure that only you have access to your financial information.
Complex Credentials require a stronger, more secure username and password combination, making it harder for fraudsters to crack and easier for you to bank with confidence.
Why it matters
- Enhanced security: Stronger credentials make unauthorized access far less likely.
- Personal protection: Safeguards your sensitive information, transactions, and identity.
- Simple to set up: Just click 'Change Username' or 'Change Password' in the mobile app or online banking.
Bank safely, wherever life takes you
Complex Credentials work quietly in the background to keep your accounts protected, so you can focus on the things that matter most. It’s one more way we’re committed to keeping your digital banking experience safe, secure, and stress‑free.
Rules your new username:
- Usernames are NOT case sensitive
- Must be between 1-20 characters long
- Cannot contain any special characters
- Cannot begin or end with a space
- Cannot contain your account number
- Cannot contain your first or last name
- Cannot be ALL numbers
Guidelines for your new password:
- Passwords ARE case sensitive
- Must be between 8-256 characters in length
- Cannot contain these special characters: ^[]"
- Only the following special characters are allowed:`~!@#$%&*()_+{}|:;'?/<.>,\-=
Other products:
Working together as the most trusted resource to help our members' financial lives be simply better.