How to Use Online Banking
Published August 27, 2024
As your schedule fills with back-to-school activities and holiday plans, it is essential to have access to your banking information at home or on the go! Learn how you utilize our banking e-Services to become more independent and gain more control over your banking experience.
Our eService options are designed for ease of use, convenience and rapid results. While we love seeing our members in our branch, we recognize the importance of being able to access your account while we’re closed, when you’re on the go, or when you’d just rather be hanging out on your couch at home.
We’ve outlined our eServices and how they can fit your lifestyle, schedule, and needs.
Online Banking
Save time by accessing your account on the go with Online Banking! It’sMe247 allows for you to view your account balances and transactions, as well as make transfers and loan payments using the funds available in your account.
You can open new sub-share accounts while logged into Online Banking. This tool is a great way to track and verify your transactions, including deposits, withdrawals, transfers, payments, and if certain checks have cleared.
Online Banking also allows you to calculate loan payments for different amounts, rates, and terms. Change your Personal Identification Number (PIN) and update your address at your fingertips.
Mobile App
Our Mobile App lets you take Online Banking on the go! Using our newly updated Mobile App, you can set up activity alerts and manage your cards using card controls. You can also access your account, make transfers, view eStatements, and locate our branches.
The new message center allows you to review and move important alerts and notices. Our Mobile App gives you the ability to remotely deposit checks from anywhere, providing you with convenience and saving you time! The Mobile App has multiple authentication options to keep your account safe and protected.
Digital Wallet
A digital wallet is a contactless payment method that can store a digital version of your physical wallet, including your West Michgan CU debit and credit card. By adding your card details to your digital wallet, you won't need your physical card to make in-store and online purchases. Adding your West Michigan CU debit and credit cards to your digital wallet on your phone or smartwatch makes using your account safe, secure, and simply better.
At checkout, hold your phone or smartwatch near the card reader and a subtle vibration or beep will confirm your payment has been successful. Always keep in mind, not every merchant accepts digital wallet payments. It's important to still keep a physical backup payment option.
Your West Michigan CU debit and credit cards can be added to Apple Pay™, Google Pay™, and Samsung Pay™. Your digital wallet can also securely store loyalty cards, gift cards and digital concert or travel tickets. Please follow your manufacturer’s instructions.
Digital wallets also keep your card's information protected. When you pay for something, instead of sending your actual credit or debit card number to the merchant, the digital wallet generates a one-time-use token made up of random numbers. That token is what’s used to process the payment, keeping your personal information secure.
Bill Pay
You get convenience at your finger tips with the option to pay bills with a click of a button using Bill Pay. Our Bill Pay system was designed to simplify your busy payment schedule by allowing recurring payments to be set up and processed automatically.
This feature also allows you to store payment information in one place, so you have a detailed record for your personal use. Monitor the status of your payments using Bill Pay, making it an easy solution to manage your funds electronically.
Text Banking
Text Banking is a simple solution for checking balances on the go without an internet connection. Our Text Banking service uses short commands to retrieve the information you are looking for, like balances in your various accounts.
Stay in the loop by setting up alerts for deposits/withdrawals and when loan payments are due. The enrollment process has a simple step-by-step guide to make it easy get started sending and receiving Text Banking services.
CU*Talk
CU*Talk is an automated phone system that allows you to perform simple transactions such as transferring funds between accounts, making loan payments, and reviewing account balances.
The CU*Talk service can also be used to check current interest rates, verify transactions or cleared checks, and change your PIN. CU*Talk can be used on any phone and does not require an internet connection.
Save time by enrolling for CU*Talk by calling 1(866) 267-4729.
Tutorials
We have developed tutorials for members that need additional assistance while wanting to learn and be autonomous. We currently have four tutorials, but are working on creating a well-developed foundation of knowledge to have available to our members.
We currently offer tutorials on Card Controls, Password Resets, Complex Credentials, and RDC (Remote Deposit Capture). To learn about any of these features, click here.
eCommunications
Our eCommunications consist of three elements to help you keep control over your banking services.
- eStatements: An electronic version of your monthly statement that can be accessed in Online Banking and our Mobile App.
- eNotices: Important notifications such as missed payments, CD renewals and overdrawn accounts.
- eAlerts: Alerts to show when your balance goes below a certain amount, upcoming payments, or an automatic deposit/withdrawal.
Our eCommunications are designed to keep you connected and in tune with all things that apply to your account.
If you’re ready to take control of your money through our independent banking services, contact us and we’ll get you started today.
Please note: Your Online Banking account must be set up initially by phone or in person for security purposes.
This was originally published in 2020 and has been updated by West Michigan Credit Union to maintain accuracy.
Communications
Working together as the most trusted resource to help our members' financial lives be simply better.