Resetting Passwords
You only need to reset your password in one location, not both your mobile app and online banking.
Video Tutorial - password resets on Mobile App
Password Resets on your Phone
View our Password Reset Tutorial in PDF form here or continue below.
Step 1: Open your Mobile App.
Step 2: Login screen should appear. Click "Forgot Password?" Button.
Step 3: Enter your Username, then click "Continue".
Step 4: You must answer all 3 of your security questions you previously set up. Then, click "Continue".
Step 5: Create a new password following the password guidelines:
- Passwords are case sensitive
- Must be between 8-256 characters in length
- Can use both letters and numbers
- Only the following special characters are allowed: `!@#$%^&*()-_=+{};:',<.>/?
- Cannot begin or end with a space
Click "Set Password".
You've succesfully reset your password!
Video Tutorial - password resets on a desktop computer
Password Resets on your Computer
Step 1: Go to our website: www.westmichigancu.com
Step 2: Click the "Login" button in the website's menu.
Step 3: Click "I forgot my password" in the login window.
Step 4: Enter your Username. Then, click "Continue".
Step 5: Answer all 3 of your security questions you previously set up. Then, click "Proceed to Change Password".
Step 6: Type your new password by following the set password requirements:
- Your password must be at least 8 characters long, and you can use up to 256 characters.
- Use both alphabetic and numeric characters for a more secure password.
- Your password is case sensitive.
- Your Online Banking password is not the PIN used for voice access.
Retype your new password and click "Change My Password".
You've succesfully reset your password!
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